Heathrow Closure: What Are My Rights?

So, Heathrow’s shut down due to a fire. Flights are cancelled, and you’re probably feeling a bit stranded (and maybe a little stressed!). Totally understandable. Let’s break down what you’re entitled to if your flight’s been impacted.

What are my rights if my flight is cancelled?

Your rights largely depend on why your flight was cancelled and where you were when the cancellation happened. The EU’s Regulation 261/2004 is key here, but it has nuances. This isn’t legal advice, just a helpful overview.

If you were within the EU (or flying from an EU airport):

Regulation 261/2004 generally offers stronger protections. If your flight was cancelled due to Heathrow’s internal issues (like this fire), and it wasn’t something reasonably foreseeable (like, say, a predicted volcanic eruption), you might be entitled to:

• Compensation: This depends on the distance of your flight. Shorter flights might only get you a smaller amount, while longer ones could mean a much bigger payout. However, there are exceptions; if the cancellation was due to “extraordinary circumstances” beyond the airline’s control, they might not have to pay compensation. A fire at the airport *might* be considered extraordinary, but that’s a grey area; airlines will fight this tooth and nail.
• Care: The airline should provide you with things like refreshments, meals, and hotel accommodation if you’re delayed overnight. Don’t be shy about asking for this; it’s your right.
• Re-routing: The airline must offer you a replacement flight to your destination as soon as reasonably possible.
• Refund: If you don’t want a replacement flight, you have the right to a full refund for the cost of your ticket.

Important Note: The airline is responsible for informing you of your rights. They’ll likely try to offer you vouchers or other alternatives instead of cash, but don’t accept anything you’re not comfortable with. Keep all your documentation: flight tickets, communication with the airline, receipts for expenses. If you need to claim compensation, you might need this evidence.

If you were outside the EU:

Things get a bit more complicated. Regulation 261/2004 doesn’t apply in the same way. Your rights will depend on the airline’s terms and conditions, and the laws of the country where you bought your ticket (or where your flight departed from).

You might still be entitled to some care, like refreshments and re-booking, depending on the airline’s policy and the circumstances of the cancellation. However, compensation is less likely. Check your airline’s website for their policy on cancellations.

What to do next:

• Contact your airline immediately: Don’t wait. The sooner you contact them, the better chance you have of getting re-booked and receiving any care or compensation you’re entitled to.
• Keep all your paperwork: This includes your ticket, confirmation emails, and any receipts for expenses incurred due to the cancellation.
• Check your travel insurance: Your insurance might cover some of your expenses, even if the airline doesn’t compensate you fully.
• Know your rights: Do your research. Websites specializing in air passenger rights can provide useful information.
• Be polite but firm: While it’s important to be polite, don’t hesitate to assert your rights if the airline isn’t cooperating.

This information is for guidance only and isn’t a substitute for legal advice. If you’re having trouble getting the compensation you’re entitled to, consider seeking professional help from a consumer rights organization or a solicitor specialized in air passenger rights.

Remember, staying calm and organized can really help navigate this frustrating situation. Good luck!